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Images Not Loading

Daniel Martinez — Wed, 03 Feb 2021 23:31:04 +0000

Images Not Loading

If an image is not loading correctly in the mymedicalimages viewer, try reloading the page and seeing if that fixes the issue.

If you have reloaded the page and the issue persists, it may be related to one of the problems detailed below.

Slow Internet Connection

Images may not load properly if a solid connection to our site cannot be established.

Incompatible Browser

mymedicalimages runs optimally on Google Chrome and Apple Safari. Using any other browsers may cause you to experience issues with the site, including images not displaying in the viewer.

Corrupted Fileset

The images that were uploaded may have become corrupted, resulting in a failed or unviewable set.

If you are unsure of the issue, or have ruled out all of the above, you can contact our Support Team by clicking on the blue chat bubble at the bottom of every page on our site, calling us at +1-(800)-203-4771, or by sending us an email at Support@mymedicalimages.com

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Troubleshooting your Upload

Daniel Martinez — Wed, 03 Feb 2021 23:31:04 +0000

Troubleshooting your Upload

If you are having an issue with uploading images, it could stem from a number of factors. These factors may be one of the following:

Slow Internet Connection

Images may not upload properly if a solid connection to our site cannot be established.

Incompatible Browser

mymedicalimages runs optimally on Google Chrome and Apple Safari. Using any other browsers may cause you to experience issues with the site, including images not uploading properly.

Corrupted Fileset

The images that were uploaded may have become corrupted, resulting in a failed or incomplete upload.

If you are unsure of the issue, or have ruled out all of the above, you can contact our Support Team by clicking on the blue chat bubble at the bottom of every page on our site, calling us at +1-(800)-203-4771, or by sending us an email at Support@mymedicalimages.com

The post Troubleshooting your Upload appeared first on mymedicalimages.com.

Submitting An OOPS Image

Daniel Martinez — Wed, 03 Feb 2021 23:30:55 +0000

Submitting An OOPS Image

Step 1: Log-in to your mymedicalimages account at https://app.mymedicalimages.com/

Step 2: Open the OOPS Image in the viewer by clicking on the image preview.

Alternatively, you can open it by clicking on the blue menu icon in the top right-hand corner of the image set and selecting the “View” option.

Step 3: In the viewer, select the OOPs image thumbnail in the bar on the left, then click on the full OOPs image to open a link to the mymedicalimages Troubleshooting Uploader.

Step 4: In the Text fields provided, fill out your name, as well as a brief description of the error you are encountering, then click on the blue “Upload” button.

Step 5: Select the folder containing your files, then click on the “Upload” button in the bottom right-hand corner of the window.

Step 6: In the pop-up window, select the blue “Upload” button to confirm your upload to the mymedicalimages Troubleshooting Uploader.

Step 7: Wait for the upload to complete. The time it takes for the files to be uploaded my vary depending on the file size of your upload. Leave the window open and keep your computer connected to the internet during the upload process, otherwise it will not be received properly.
Once the upload has been completed, click on the green “Submit” button.

After clicking on the “Submit” button, you will see that the button will be replaced by the sentence, “CD Successfully Submitted.” Your CD has been sent to the mymedicalimages Support Team, and will be worked on by the first available specialist. Any updates on the progress of your ticket will be sent to you through email.

The time taken to resolve the issue may vary depending on what the cause of the issue is.

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Support

Daniel Martinez — Wed, 03 Feb 2021 23:30:54 +0000

Support

If you are having issues using our site, you can contact our support team using the blue chat bubble in the bottom right-hand corner of any page on our website, calling our support line at (800)-203-4771, or by emailing us at Support@mymedicalimages.com.

Our hours of operation for support are Monday-Friday 7am-1am EST and Saturday and Sunday 9am-5pm EST

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